Contact Us
Got a question about a new online casino we've covered, spotted something that needs updating, or just want to flag a suggestion? This page is the quickest way to reach the team behind Best Aussie Online Casinos. We read every message and use reader feedback to keep our reviews and comparisons accurate as the Australian online casino market changes.
How to reach us
The best way to get in touch is by email at [email protected]. Send us as much detail as you can — the casino name, the page you're referring to, or the nature of your query — and we'll get back to you as soon as we're able to. We handle enquiries in order and aim to reply within a couple of business days.
What we can help with
- Corrections or updates to a casino review, bonus term or licensing detail
- Questions about how we evaluate and rank new online casinos in Australia
- Feedback on your own experience signing up, depositing or withdrawing at an offshore casino
- General queries about pokies, payment methods or mobile casino play covered on the site
- Suggestions for new online casinos or features you'd like to see reviewed
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or access your account with any of the brands listed on this site. For those matters, you'll need to contact the casino's own support team directly through the site where you registered.
If you're concerned about your gambling habits or those of someone close to you, please see our Responsible Gambling page for support services available in Australia, including options for setting limits or self-excluding.
Before you write in
A few things that help us answer faster:
- Check whether your question is already covered on our About Us page or in our Terms and Conditions
- Include the specific casino name and offer if your query relates to a bonus, such as any of the ones featured on this site
- Let us know if your enquiry is time-sensitive, such as a bonus expiry date
- Remember that all online casinos reviewed here are offshore operators, licensed outside Australia — we can point you to publicly available licensing information but can't act on your behalf with an operator
A note on our reviews
Best Aussie Online Casinos is a comparison site. We may earn a commission when readers sign up through links on this site, but that never decides how a casino is ranked or reviewed. If you think a review is out of date — a bonus has changed, a payment method has been added, or a licence has been updated — tell us. Reader tips are one of the main ways we keep our coverage of Australian online casinos, from established names to new online casinos, accurate and current.
Feedback shapes what we publish
Whether it's a positive experience with fast withdrawals or a frustration with a slow verification process, real reader feedback is valuable to us. It helps sharpen our evaluation criteria and gives future readers a clearer, more honest picture before they choose where to play.